Envoy app
Your Envoy account, end to end.
The Envoy app brings locations, services, orders, installations, equipment, support and billing into one place.
It is designed to be clear about who provides, bills, installs and supports each service.
Customer surfaces.
Proposed capabilities for a household or business account.
| Surface | What it covers |
|---|---|
| My locations | Address and service-location records. |
| My connectivity | Provider, plan, known service status and contract information. |
| Compare | Authorized offers and saved comparisons. |
| My orders | Orders, status, next steps and customer actions. |
| Installations | Bookings, arrival windows and technician details. |
| Equipment | Devices, serial numbers, ownership and warranty. |
| My network | Available monitoring, reported health and recommendations. |
| Support | Cases, messages, escalation and service updates. |
| Billing | Envoy invoices, payments, receipts and questions. |
| Documents | Signed agreements, work records and disclosures. |
| Maintenance | Scheduled service and recurring support. |
| Referrals | Permitted customer referral programs. |
| Preferences | Consent, notifications, privacy and account controls. |
The app must make clear whether the connection itself is billed and supported by Envoy or by an external provider.
Participant workspaces.
One shared system, role-specific views.
Producer
Pipeline, territory, offers, training and earnings.
Learn moreAgency
Teams, branding, campaigns, compensation and reporting.
Learn moreField
Jobs, scope, evidence, testing and completion.
Learn moreProvider
Catalog, eligibility, orders, reconciliation and performance.
Learn moreEnterprise
Sites, projects, services, devices and reports.
Learn moreOperations
Revenue, dispatch, finance, QA and partner management.
Learn moreControl
Policies, approvals, analytics, financials and releases.
Learn more
Clear responsibility by design.
The account should answer the questions customers actually ask.
- Who provides the connection?
- Who bills for it?
- Who installs and maintains the equipment?
- Who do I call when it fails?
- What can Envoy change without authorization?
- What requires my approval?
Your account is not a marketing list.
Consent, communication preferences and data scope are part of the account, not an afterthought.
Customer information is used for the requested workflow and the permissions granted.
One place for the whole service.
The goal is fewer unknowns: what is installed, what is active, who owns it and what happens next.
The Envoy app and participant workspaces are in development. Features described here are proposed and are not a representation that a live production application exists today.