Managed connectivity
Managed connectivity and ongoing support.
Connectivity does not end at activation. Envoy coordinates monitoring, support, maintenance, backup and lifecycle management so services keep working after the install.
Every managed service starts with a written scope: what is included, who owns what, and what happens when something fails.
What can be managed.
Managed Wi-Fi
Configuration, coverage, support and optimization for the wireless network.
Managed network
Device management, alerts, maintenance and change coordination.
Backup and failover
Monitoring, testing and escalation for the continuity path.
Service desk
A support entry point across multiple providers and sites.
Monitoring
Availability and health signals with an owner for response.
Equipment lifecycle
Tracking, configuration, replacement and returns.
Multi-site support
Portfolio visibility and incident coordination.
Network reporting
Periodic reports, recommendations and reviews.
Service plans.
Proposed packaging families. Availability, inclusions, exclusions, hours and obligations are confirmed in a written scope before purchase.
| Plan | Designed for | Focus |
|---|---|---|
| Envoy Care | Households | Basic network support and periodic health review. |
| Envoy Care Plus | Households with more devices | Enhanced equipment assistance, optimization and priority support. |
| Envoy Business Care | Small and mid-sized businesses | Managed networking, incident coordination and reporting. |
| Envoy Continuity | Businesses where downtime matters | Backup monitoring, failover testing and recovery coordination. |
| Envoy Enterprise Care | Multi-site organizations | Portfolio support, lifecycle management and customized response commitments. |
These are proposed service families, not published prices or guaranteed service levels. Recurring billing requires explicit customer consent.
How a managed service starts.
Scope
Define the sites, services, support hours, exclusions and responsibilities.
Baseline
Document the current network, equipment, providers and known issues.
Onboard
Configure monitoring, access and the support workflow.
Monitor
Watch the agreed signals and route exceptions to an owner.
Support
Handle incidents, changes and requests within the agreed scope.
Review
Review performance, open issues and recommendations.
Renew or expand
Revisit the scope as the business and network change.
Clear boundaries are part of the service.
A managed service is only credible if everyone knows where the responsibility stops.
- Who provides the underlying connection
- Who bills for the service
- Who installs and maintains the equipment
- What support hours and escalation paths apply
- What is excluded from the plan
- What the customer is responsible for
- How incidents and changes are recorded
- How the service can be cancelled
Monitoring is not the same as fixing.
A monitoring signal can identify a problem, but resolution depends on the provider, the equipment and the contractual responsibility.
Envoy will not report a service as restored until the evidence supports it.
Keep the service working.
Start with a documented scope, a baseline and an owner for every escalation.
No managed service, service level or uptime commitment is created by this page. Terms are defined only in a written agreement.