Serviceability
Reported availability is not verified serviceability.
The intended serviceability model carries evidence and uncertainty with each state. Reported availability ≠ verified serviceability. Unknown stays unknown; missing evidence must not be converted into a positive or negative result.
The problem
Coverage reports and nearby construction are useful signals, but neither confirms a particular address, unit, offer or installation date.
The operating model
Source → observation
Record source, provider and observedAt for the specific address and scope being assessed.
Verification → evidence
Record verifiedAt only when verification occurred, with evidence references. Preserve conflicts and superseded observations.
Status → confidence → review
Use status and confidence to communicate the evidence, not to manufacture certainty. A confidence score cannot substitute for provider confirmation.
Serviceability-state vocabulary
Reported
A source reports availability. No address-level provider confirmation is implied.
Likely
Signals suggest potential eligibility. Inference is not verification.
Provider verified
Address-specific provider evidence supports serviceability for a defined offer and time. Recheck when conditions change.
Activation pending
Activation awaits provider confirmation. This is not proof of active service or commission eligibility.
Hold / exception
An unresolved constraint or conflicting evidence prevents progression. Preserve the reason and responsible follow-up.
Not serviceable
Provider evidence indicates the address cannot be served within the assessed scope. Record the scope and date; do not assume a permanent condition.
Evidence and provenance
Provenance fields: source, provider, observedAt, verifiedAt, evidence, status, confidence. The vocabulary below describes a planned assessment model; it does not assign states to any real address.
Limits and boundaries
No instant checker is provided here. Provider verified does not guarantee a future installation date. Activation pending is an outcome-follow-up state, not an assertion of active service. Provider network conditions and offer eligibility can change.
Related solutions
Related Envoy OS modules
Start with the workflow and its evidence.
Confirm current scope, provider responsibilities and implementation status with Envoy. Do not send private customer or financial records in an initial inquiry.