The Envoy Standard
One standard for every interaction.
The Envoy Standard is our operating commitment for how people are approached, how information is handled, and how concerns are resolved.
These principles describe expected conduct, not an audit certification or proof that every control is implemented. Confirm current controls and responsibilities with Envoy for each engagement.
How the standard applies.
Identity & disclosure
Representatives should identify themselves, their role, and any provider relationship before asking for information. Identity and authorization should be confirmed for the specific campaign.
Consent & preferences
Ask permission before collecting information. Respect withdrawn consent, do-not-knock requests, and communications preferences. These are requirements, not a claim that automated suppression controls have been verified.
Conduct & professionalism
No pressure tactics, no disparagement of other providers, and no commitments that cannot be verified with the applicable provider. Agree supervision and review responsibilities before work begins.
Data handling
Collect only information needed for the agreed workflow. Define access, retention, and handling responsibilities before sharing customer records. Do not send sensitive customer data in an initial inquiry.
Escalation & rights
Customers can contact Envoy directly about a concern without first contacting a representative. Provide a clear escalation path and respect applicable privacy and communications rights.
From principles to practice.
Use the existing help destinations below or contact Envoy directly. The verification experience is under review; a displayed result is not proof of representative identity or provider authorization. Compliance information includes controls labeled in development.
Questions about the standard?
Envoy answers questions about identity, consent, and field conduct directly. Reach out through the contact page — no confidential customer records in an initial inquiry.