Equipment and kits
Equipment, kits and custody you can account for.
Hardware is only useful when it is the right unit, staged correctly, delivered on time and tracked through its lifecycle.
Envoy coordinates equipment, kits and custody as part of the installation and managed-service program.
Catalog families.
Routers and gateways
Residential and commercial gateways, modems and routing equipment.
Access points and Wi-Fi
Coverage, capacity and wireless design for homes and businesses.
Fixed wireless and satellite
Antennas, mounts, terminals and installation accessories.
Firewalls and switches
Security gateways, switches, appliances and network security.
Cabling and racks
Structured cabling, patch panels, racks, enclosures and termination.
Power protection
Battery backup and continuity equipment for critical sites.
Managed kits
Versioned kits for repeatable residential and commercial deployments.
Replacement units
Swap stock, returns and warranty replacement planning.
Custody models.
Who owns the equipment changes the accounting, the support path and the return obligation.
| Model | Who owns it | How Envoy tracks it |
|---|---|---|
| Customer-owned | The customer | Serial record, support boundary and warranty status. |
| Provider-owned | The provider | Provider requirements, return and replacement rules. |
| Rented | Envoy or a third party | Term, billing, custody and recovery. |
| Technician-held | Envoy or the contractor | Assignment, transfer and reconciliation. |
| Envoy-owned | Envoy | Inventory, staging, deployment and recovery. |
The applicable agreement defines ownership, risk and return obligations. This table is a planning model, not a legal term.
Versioned kits.
Repeatable deployments need approved components and documented substitutions—not whatever is on the truck.
Residential Wi-Fi kit
The standard gateway and access-point package for a home installation.
Commercial router and failover
Router, backup path and monitoring components for a business site.
Fixed-wireless install
Antenna, mount, cabling and testing accessories.
Satellite accessory kit
Terminal accessories, mounting and weatherproofing.
Multi-AP coverage
Access points, switching and cabling for wider coverage.
Network rack
Rack, power, patching and labeling for a structured deployment.
Remote site
Connectivity, power and protection for an unattended location.
Emergency response
Rapid replacement and restoration components.
Procurement to reconciliation.
Configure
Define the product and compatibility requirements for the site.
Bill of materials
Build the approved BOM with alternatives and prohibited substitutions.
Source
Select an authorized supplier and confirm lead time and cost.
Receive
Record what arrived, its condition and its serial numbers.
Stage
Configure and test before the equipment leaves for site.
Assign custody
Record who holds the equipment and for which job.
Deliver and install
Track the handoff to the technician and the site.
Reconcile
Confirm what was installed, returned or replaced.
No unauthorized substitutions.
A substitution that changes compatibility, warranty or provider authorization must be approved and documented before installation.
Equipment availability, pricing and lead times vary by supplier and are confirmed at the time of order.
Treat equipment as part of the service.
The right unit, staged correctly and tracked through its lifecycle, is part of a reliable installation.