Your Rights
Envoy Fiber is committed to transparent, respectful field interactions. Every resident has the following rights when interacting with our representatives.
Right to Identity
Every representative must identify themselves, their company, and any provider relationship before discussing service. Representatives carry a branded badge with photo, name, unique ID, and expiration date. You may verify their identity on the Rep Verification page at any time.
Right to Privacy
You may decline to speak with any representative at any time. Posting a "No Soliciting" sign instructs representatives not to knock. You may also request removal from contact lists by contacting us. Do-not-knock requests are retained and distributed to active representatives.
Right to Cancel
Qualifying door-to-door transactions may be subject to the FTC Cooling-Off Rule, which provides a three-business-day cancellation right. If you place an order with a representative, you will receive cancellation instructions. Contact us for assistance with cancellations.
Right to Transparency
Representatives will clearly state whether they are working with a specific provider or performing a provider-neutral availability check. Envoy is not a utility and is not necessarily the internet service provider.
Right to Report a Concern
If you have a concern about representative conduct, you may report it via email or phone. Reports are reviewed and responded to promptly.
Right to Data Access and Deletion
You may request access to personal data collected during field interactions, or request deletion of your data. See our Privacy Policy for the full process.